Refund Policy
At babysstroller.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
- Log in to your account and navigate to the “Orders” section.
- Select the item(s) you wish to return and follow the prompts.
- Once your return request is approved, you will receive instructions on how to proceed.
Refund Processing
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products.
- Items marked as “final sale.”
- Products without original packaging or tags.
Exchanges
If you need to exchange an item for a different size or model, please initiate a return and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
For any further questions regarding our refund policy, please reach out to our customer support team.
Thank you for shopping at babysstroller.com!